Came here twice on my recent August trip. I was quite disappointed in the service to its guests. The first day I was here they only opened the chair lift and all T bars were closed. They didn't offer a discount or money back.

The second time I came here I'd forgotten the card they load your money on and they charged me $5 for another card. Just days before I saw with my own eyes the manager give another person a lift pass from his office because he knew the person. I asked nicely if they can waive the $5 and they declined. $5 is not the problem it's the principal. Service to individuals under different circumstances is not taken into account. I felt like they wanted to take your money at every opportunity.

If you are a keen skier go to Mount Hutt (yes, I have been given money back from Mount Hutt because they had to close lifts) or the other club flelds like Cheeseman, Broken River, Craigieburn Valley or Olympus which are all close by and I can guarantee you they cater more for their guests. You'll instantly feel welcomed and much more relaxed.